Terms & Conditions

Robson Scientific welcomes orders from industry, universities, schools and colleges, government and public bodies, private research facilities and individuals.

Whatever the nature of your organisation, and whatever your requirements, be they bulk glassware orders or bespoke ‘one-off’ items, Robson Scientific can accommodate your needs and we guarantee that your order will receive our complete care, total commitment and benefit from our exceptional craftsmanship.

Minimum Order Value

Our minimum order value is £50.00, or EUR/USD equivalent.


Our normal payment terms are net 30 days from date of invoice. We accept all major credit and debit cards. Other payment arrangements may be available upon request.

Order Lead Times

Robson Scientific is primarily a bespoke manufacturer, an estimated delivery schedule will be provided with our quotation.


We will provide you with the cost of delivery with our quotation. Carriage charge is dependent on parcel size, weight and delivery destination.

Returns Policy

Robson Scientific will accept returns where items received are not to the agreed specification. Breakages of orders in transit are the responsibility or the nominated carrier unless otherwise agreed.


VAT will be charged at the prevailing UK rate to UK orders and to EC orders when the buyer’s VAT number has not been provided. Goods sold outside the EC attract Zero VAT.

VAT for Customers in EU Countries

Exports from the UK to any VAT Registered entity in any other EU member state are charged VAT at Zero percent.(Exports outside the EU are also Zero-rated but VAT registration is not required.)

The Customer's Shipping address must be in an EU country and the Customer must provide an EU VAT number that can be validated using the European Commission's VIES web service (http://ec.europa.eu/taxation_customs/vies/).

It is the sole responsibility of the Customer to ensure correct VAT status by selecting the appropriate 'Business Type' (EU VAT Registered (non-UK)) and by providing a valid EU VAT number when creating an account on this website.

If you do not select the correct Business Type or do not provide a valid EU VAT number then VAT at the prevailing UK rate will be applied to your orders.  No refunds will be given on VAT charged due to incorrect status because of disproportionately high banking charges, although we may provide a credit note at our discretion.

If you think you have been charged VAT wrongly or have entered incorrect details, please contact us.